Legal Protection Of Consumers Related To Breach Of Business Performance

. Losses suffered by customers can come from unlawful acts of producers or the existence a valid contractual relationship between and consumers. This study uses an analytical method with empirical juridical approach legal sociology, which is to problem reviewing regulations that have been enforced in society as positive law its implementing including implementation field. Law No. 8 1999 concerning Consumer Protection Decree Minister Industry Trade mentions Dispute Settlement Agency. Based on explanation UUPK article 45 paragraph (2) settlement consumer disputes referred this does not rule out possibility amicable parties dispute. At every stage, efforts are made use peaceful both provisions Article linked explanation, dispute resolution be carried following ways: 1) Peaceful without involving neutral court third party; 2) through court; 3) In liability based default, obligation pay compensation none other than result applying agreement, voluntarily comply agreement.